Managed IT Support for Education
The delivery of education during the COVID-19 Pandemic underwent a transformation for schools and colleges everywhere. It was the catalyst behind the rapid move to digital classrooms, making it clear that IT teams must be equipped to face the new challenges in supporting educators and students.
According to Checkpoint Research, cyberattacks since the beginning of recent school years show a significant increase. With rising amounts of time pupils spend online, security risks increase.
Advantages of Managed IT Support for Education
Most businesses find that managed information technology support costs less than keeping on-premise IT staff. Most technology work is done remotely, including support and routine requests. Using a managed IT solution keeps your internal team focused on priority projects.
As the world continues to embrace digital education and innovations, IT support’s importance for schools and colleges is also on the rise.
IT Upgrades and Maintenance Are Kept Updated
Upgrades and maintenance to systems are critical to keeping malware from getting into your school network. By implementing a managed IT solution for your school, you ensure your servers will remain secure, and disaster recovery is on hand if you need it.
Managed IT support keeps your systems monitored around the clock, continually checking on every connected device with scans in the thousands completed weekly, including endpoints.
When issues arise, your IT support technologists are notified and assigned automatically. Your IT provider works to minimize disruptions while implementing actions to remediate and solve the problem. You’ll receive scheduled system reports that keep you informed on the status of your school’s IT infrastructure.
Keep Up With Ed Tech Developments
Keeping up with new developments in Educational Technology can be a challenge for an on-premise IT team. Your IT partner will be ready with specialists who will handle any issues that arise.
Digital Classroom Resources Are Always Accessible
Managed IT support for schools is the best method of keeping digital classrooms accessible. It ensures that cloud services, documents, teaching presentations, and managed print services are consistently reachable.
Increased Security for Your IT Infrastructure
Cybersecurity has become increasingly vital for schools and colleges. Cybercriminals target educational institutions, and keeping data — including personally identifiable information of students and staff — without the right maintenance and security means this data is vulnerable.
IT support services ensure vulnerability testing and regular audits are carried out. Your firewalls, anti-malware, anti-virus software, and other cybersecurity technology are also kept up to date.
IT Support and Services in Schools and Colleges
Many of the services provided to schools and colleges from firms like Versa are referred to as “Managed Services.” By working with your school or college’s existing IT staff directly, we can maximize your hardware and software’s educational value.
Here are some of the services we can implement for your school or college:
Help Desk Services
Wherever they may be, students and teachers require assistance in their virtual learning environment. Help Desk services give end-user support such as password resets, basic application questions, and other less complex issues.
- 24/7 Proactive Monitoring of network devices (switches/routers, servers)
- Endpoint monitoring including desktops, laptops, and tablets
- Operating system and antivirus update checks
- Disk space and server CPU performance monitoring
Tech Support Services
Tech Support handles more complicated and challenging problems, such as server system crashes and network outages. Many schools prefer to outsource this to a managed service provider rather than maintain an expensive in-house desk.
Service Management
Versa manages support tickets using service response times and levels developed using workflows defined by your IT department. We also assist in developing security policies designed to keep students from accessing specific types of content, reducing vulnerability to potential viruses.
Support is available for:
- Instructors, Teachers, and Professors
- Pupils
- Employees
Peace of Mind From IT Support for Education
You can relax when you have expert advice from Versa even while the educational IT sector is undergoing continual changes, knowing you have the additional remote and hybrid learning support you need.
Versa works closely with your school to provide an all-inclusive service with unlimited customer support included in the fee. Contact us today to learn more about our managed IT support services for schools and colleges.